• Interior films that transform rooms
  • Free shipping over €49
  • Buy now, pay later
  • 30-day returns

What should I do if my order arrives damaged or defective?

Order & Service

If your order arrives damaged, defective, or not as ordered, you can report your issue directly through our service portal.
Simply visit service.maisonmavune.com and enter your order number as well as the email address you used for your purchase. You will then receive a secure one-time link by email, which you can use to access your order.
For your request, it's best to have clear photos of the product, the affected area, and—if relevant—the packaging ready. This helps us review your case quickly and find an appropriate solution.
Please keep the product and packaging until your issue has been fully resolved.

More help

Related FAQs

#1 Can I return my order?

Order & Service
#2 How long does production and shipping take?

Order & Service