What should I do if my order arrived damaged or faulty?

Order & Service

If your order arrived damaged, faulty, or different from what you ordered, you can report your issue directly through our service portal.

To do so, visit service.maisonmavune.com and enter your order number and the email address you used when placing your order. You will then receive a secure one-time link by email, which you can use to access your order.

For your request, please have meaningful photos of the product, the affected area and, if relevant, the packaging ready. This allows us to review your issue quickly and find a suitable solution.

Please keep the product and packaging until your issue has been fully resolved.

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What should I do if my order arrived damaged or faulty?

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