Contact & Customer Service
Contact & Customer Service
Do you have a question about a product, how to apply our films, or your order? Here you can quickly find the right way to get in touch.
Already placed an order?
Already placed an order?
If you have already placed an order, please use our Service Portal first. There you can access and manage many requests relating directly to your order:
- Check order status
- Access shipment tracking
- Receive a copy of your invoice
- Report a complaint
- Report damaged or defective goods
- Submit questions about an existing order
- Clarify returns or other service requests relating to your order
To access the portal, you will need your order number and the email address you used when placing the order.
Cancel an order
Cancel an order
If you would like to exercise your statutory right of withdrawal, you can submit your withdrawal directly online: Submit withdrawal
Frequently Asked Questions
Frequently Asked Questions
We already answer many questions about our furniture films, tile films, wall decals and wall art in our Help Center – for example, questions about selection, application, surfaces, ordering and shipping.
Contact by email regarding an existing order
Contact by email regarding an existing order
If your request regarding an existing order cannot be resolved through the Service Portal, you can also contact us by email.
Please always include your order number in your message. This enables us to quickly assign your request to the correct order.
If you are replying to an existing email thread, please reply to the existing message whenever possible rather than opening multiple requests about the same matter. This makes it easier to assign your request and avoids unnecessary delays.
Email: [email protected]