Terms and Conditions

General Terms and Conditions with Customer Information

Last updated: 01/09/2026

The cancellation policy and information on the exclusion of the right of cancellation can be found here.

Table of Contents

  • Scope
  • Conclusion of the Contract
  • Right of Cancellation
  • Prices and Payment Terms
  • Delivery and Shipping Conditions
  • Granting of Rights of Use for Digital Content
  • Retention of Title
  • Liability for Defects (Warranty)
  • Liability
  • Special Conditions for the Processing of Goods According to Specific Customer Requirements
  • Redeeming Promotional Vouchers
  • Redeeming Gift Vouchers
  • Small-Quantity Surcharge
  • Applicable Law
  • Place of Jurisdiction
  • Alternative Dispute Resolution

1) Scope

1.1 These General Terms and Conditions (hereinafter “T&C”) of myfolie GmbH (hereinafter “Seller”) apply to all contracts for the delivery of goods concluded between a consumer or business (hereinafter “Customer”) and the Seller with regard to the goods displayed by the Seller in its online shop. The inclusion of the Customer’s own terms and conditions is hereby rejected, unless otherwise agreed.

1.2 These T&C shall apply accordingly to contracts for the delivery of vouchers, unless otherwise stipulated in this respect.

1.3 These T&C shall apply accordingly to contracts for the provision of digital content, unless otherwise stipulated in this respect. For the purposes of these T&C, digital content means data that is created and provided in digital form.

1.4 For the purposes of these T&C, a consumer is any natural person who concludes a legal transaction for purposes that cannot predominantly be attributed to either their commercial or independent professional activity.

1.5 For the purposes of these T&C, a business is a natural or legal person or a partnership with legal capacity that, when concluding a legal transaction, acts in the course of its commercial or independent professional activity.

2) Conclusion of the Contract

2.1 The product descriptions contained in the Seller’s online shop do not constitute binding offers by the Seller, but serve to enable the Customer to submit a binding offer.

2.2 The Customer may submit the offer via the online order form integrated into the Seller’s online shop. After placing the selected goods in the virtual shopping basket and completing the electronic ordering process, the Customer submits a legally binding contractual offer for the goods contained in the shopping basket by clicking the button that concludes the ordering process.

2.3 The Seller may accept the Customer’s offer within five days,

  • by sending the Customer a written order confirmation or an order confirmation in text form (fax or email), whereby receipt of the order confirmation by the Customer is decisive, or
  • by delivering the ordered goods to the Customer, whereby receipt of the goods by the Customer is decisive, or
  • by requesting payment from the Customer after the Customer has submitted their order.
If several of the aforementioned alternatives apply, the contract shall be concluded at the time when one of the aforementioned alternatives occurs first. The period for accepting the offer begins on the day after the Customer sends the offer and ends upon expiry of the fifth day following the sending of the offer. If the Seller does not accept the Customer’s offer within the aforementioned period, this shall be deemed rejection of the offer, with the result that the Customer is no longer bound by their declaration of intent.

2.4 If a payment method offered by PayPal is selected, payment processing shall be carried out via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: “PayPal”), subject to the PayPal Terms of Use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or – if the Customer does not have a PayPal account – subject to the terms for payments without a PayPal account, available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the Customer pays using a payment method offered by PayPal that can be selected during the online ordering process, the Seller hereby declares acceptance of the Customer’s offer at the time when the Customer clicks the button that concludes the ordering process.

Notice regarding PayPal Buyer Protection Procedures
Decisions made by PayPal במסגרת the PayPal Buyer Protection programme or comparable procedures have no influence on the contractual relationship between the Seller and the Customer. In particular, the Customer’s statutory and contractual payment obligations towards the Seller remain unaffected.

2.5 When submitting an offer via the Seller’s online order form, the Seller stores the contract text after conclusion of the contract and sends it to the Customer in text form (e.g. email, fax or letter) after the Customer has sent their order. The Seller does not make the contract text available in any further manner. If the Customer has set up a user account in the Seller’s online shop before sending their order, the order data will be archived on the Seller’s website and can be accessed free of charge by the Customer via their password-protected user account using the relevant login details.

2.6 Before bindingly submitting the order via the Seller’s online order form, the Customer can identify any possible input errors by carefully reading the information displayed on the screen. An effective technical means of better identifying input errors may be the browser’s zoom function, which enlarges the display on the screen. The Customer may correct their entries using the usual keyboard and mouse functions during the electronic ordering process until they click the button that concludes the ordering process.

2.7 Different languages are available for concluding the contract. The specific language selection is displayed in the online shop.

2.8 Order processing and communication generally take place by email and through automated order processing. The Customer must ensure that the email address provided for order processing is correct so that emails sent by the Seller can be received at this address. In particular, when using SPAM filters, the Customer must ensure that all emails sent by the Seller or by third parties commissioned by the Seller to process the order can be delivered.

3) Right of Cancellation

3.1 Consumers generally have a right of cancellation.

3.2 Further information on the right of cancellation can be found in the Seller’s cancellation policy.

3.3 The right of cancellation does not apply to consumers who, at the time the contract is concluded, do not belong to a member state of the European Union and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded.

4) Prices and Payment Terms

4.1 Unless otherwise stated in the Seller’s product description, the prices shown are total prices that include statutory VAT. Any additional delivery and shipping costs that may apply are stated separately in the respective product description.

4.2 For deliveries to countries outside the European Union, additional costs may arise in individual cases for which the Seller is not responsible and which are to be borne by the Customer. These include, for example, costs for the transfer of funds by credit institutions (e.g. transfer fees, exchange-rate fees) or import duties and taxes (e.g. customs duties). Such costs may also arise in connection with the transfer of funds if the delivery is not made to a country outside the European Union but the Customer makes the payment from a country outside the European Union.

4.3 The available payment method(s) will be communicated to the Customer in the Seller’s online shop.

4.4 If payment in advance by bank transfer has been agreed, payment is due immediately after conclusion of the contract, unless the parties have agreed on a later due date.

4.5 If a payment method offered via the payment service “Adyen” is selected, payment processing shall be carried out via the payment service provider Adyen N.V., Simon Carmiggeltstraat 6-50, 1011 DJ, Amsterdam, Netherlands (hereinafter: “Adyen”). The individual payment methods offered via Adyen will be communicated to the Customer in the Seller’s online shop. Adyen may use the services of third-party payment service providers to process payments, for which special payment terms may apply and of which the Customer may be informed separately. Further information on “Adyen” is available online at https://www.adyen.help/hc/de.

4.6 If the payment method purchase on account is selected, the purchase price shall become due once the goods have been delivered and invoiced. In this case, the purchase price must be paid within the period specified on the invoice without deduction, unless otherwise agreed. The Seller reserves the right to offer purchase on account only up to a certain order volume and to reject this payment method if the specified order volume is exceeded. In this case, the Seller will draw the Customer’s attention to the corresponding payment restriction in the payment information in the online shop. The Seller also reserves the right to conduct a credit check when purchase on account is selected and to reject this payment method in the event of a negative credit check.

4.7 If the payment method purchase on account is selected, the purchase price shall become due once the goods have been delivered and invoiced. In this case, the purchase price must be paid within the period specified on the invoice without deduction, unless otherwise agreed. The Seller reserves the right to offer purchase on account only up to a certain order volume and to reject this payment method if the specified order volume is exceeded. In this case, the Seller will draw the Customer’s attention to the corresponding payment restriction in the payment information in the online shop.

4.8 If the payment method “PayPal Invoice” is selected, the Seller assigns its payment claim to PayPal. Before accepting the Seller’s declaration of assignment, PayPal conducts a credit check using the Customer data transmitted. The Seller reserves the right to refuse the “PayPal Invoice” payment method in the event of a negative result. If the “PayPal Invoice” payment method is approved by PayPal, the Customer must pay the invoice amount to PayPal within 30 days of receiving the goods, unless PayPal specifies another payment deadline. In this case, the Customer may only make payment to PayPal with discharging effect. However, even in the event of the assignment of the claim, the Seller remains responsible for general customer enquiries, e.g. concerning the goods, delivery time, shipment, returns, complaints, cancellation declarations and their submission, or credits. In addition, the General Terms of Use for PayPal’s purchase-on-account service shall apply, available at https://www.paypal.com/de/webapps/mpp/ua/pui-terms.

4.9 If the payment method credit card via Adyen is selected, the invoice amount shall be due immediately upon conclusion of the contract. Payment processing shall be carried out via the payment service provider Adyen N.V., Simon Carmiggeltstraat 6-50, 1011 DJ, Amsterdam, Netherlands (hereinafter: “Adyen”). Adyen reserves the right to conduct a credit check and to reject this payment method in the event of a negative credit check.

4.10 Payment in Advance and Conversion to Purchase on Account
Orders using the payment-in-advance method are binding on the Customer. The Seller reserves the right, at its own discretion, to fulfil such orders even without prior receipt of payment and, in this case, to convert the payment method to purchase on account. The Customer will be informed of this and is obliged to pay the purchase price within the period specified on the invoice without deduction.

5) Delivery and Shipping Conditions

5.1 If the Seller offers shipment of the goods, delivery shall be made within the delivery area specified by the Seller to the delivery address provided by the Customer, unless otherwise agreed. When processing the transaction, the delivery address specified during the Seller’s order processing shall be decisive. Notwithstanding the foregoing, if the PayPal payment method is selected, the delivery address stored by the Customer with PayPal at the time of payment shall be decisive.

5.2 If delivery of the goods fails for reasons for which the Customer is responsible, the Customer shall bear the reasonable costs incurred by the Seller as a result. This does not apply to the costs of dispatch to the Customer if the Customer effectively exercises their right of cancellation. With regard to return shipping costs, the provision made for this purpose in the Seller’s cancellation policy shall apply when the Customer effectively exercises their right of cancellation.

5.3 If delivery of the goods fails due to an incorrectly provided delivery address, failure to collect the goods or other reasons for which the Customer is responsible, and the goods are subsequently returned to the Seller, the Customer shall bear the costs of reshipping. Reshipping shall take place only after the Customer has paid the shipping costs incurred for this purpose.

5.4 If the Customer acts as a business, the risk of accidental loss and accidental deterioration of the sold goods shall pass to the Customer as soon as the Seller has delivered the goods to the forwarding agent, carrier or other person or institution designated to carry out the shipment. If the Customer acts as a consumer, the risk of accidental loss and accidental deterioration of the sold goods shall generally pass to the Customer only upon handover of the goods to the Customer or a person authorised to receive them. Notwithstanding the foregoing, the risk of accidental loss and accidental deterioration of the sold goods shall also pass to the Customer as a consumer as soon as the Seller has delivered the goods to the forwarding agent, carrier or other person or institution designated to carry out the shipment, if the Customer commissions the forwarding agent, carrier or other person or institution designated to carry out the shipment and the Seller has not previously named this person or institution to the Customer.

5.5 The Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-delivery. This shall apply only if the failure to deliver is not attributable to the Seller and the Seller has concluded a specific covering transaction with the supplier with due care. The Seller shall make all reasonable efforts to procure the goods. In the event that the goods are unavailable or only partially available, the Customer shall be informed without delay and the consideration shall be refunded without delay.

5.6 Collection by the Customer is not possible for logistical reasons.

5.7 Vouchers shall be provided to the Customer as follows:
- by email

5.8 Digital content shall be provided to the Customer as follows:
- by email

6) Granting of Rights of Use for Digital Content

6.1 Unless otherwise stated in the content description in the Seller’s online shop, the Seller grants the Customer the non-exclusive, territorially and temporally unrestricted right to use the provided content for private and commercial purposes.

6.2 Passing the content on to third parties or creating copies for third parties outside the scope of these T&C is not permitted unless the Seller has agreed to the transfer of the contractual licence to the third party.

6.3 If the contract concerns the one-time provision of digital content, the granting of rights shall become effective only once the Customer has paid the remuneration owed in full. The Seller may provisionally permit use of the contractual content before this time. Such provisional permission shall not constitute a transfer of rights.

7) Retention of Title

If the Seller performs in advance, it shall retain title to the delivered goods until the purchase price owed has been paid in full.

8) Liability for Defects (Warranty)

Unless otherwise stipulated in the following provisions, the statutory provisions on liability for defects shall apply. By way of derogation, the following shall apply to contracts for the delivery of goods:

8.1 If the Customer acts as a business,

  • the Seller shall have the choice of the type of subsequent performance;
  • for new goods, the limitation period for claims relating to defects shall be one year from delivery of the goods;
  • claims relating to defects in used goods shall be excluded;
  • the limitation period shall not recommence if replacement delivery is made as part of liability for defects.
8.2 The liability limitations and reductions of time limits set out above shall not apply

  • to claims for damages and reimbursement of expenses by the Customer,
  • if the Seller has fraudulently concealed the defect,
  • to goods that have been used for a building in accordance with their customary manner of use and have caused the building’s defectiveness,
  • to any obligation of the Seller to provide updates for digital products that may exist in contracts for the delivery of goods with digital elements.
8.3 In addition, the following shall apply to businesses: the statutory limitation periods for any statutory right of recourse that may exist shall remain unaffected.

8.4 If the Customer acts as a merchant within the meaning of Section 1 HGB, they shall be subject to the commercial duty to inspect and give notice of defects pursuant to Section 377 HGB. If the Customer fails to fulfil the notification obligations stipulated therein, the goods shall be deemed approved.

8.5 If the Customer acts as a consumer, they are requested to report goods delivered with obvious transport damage to the delivery person and inform the Seller of this. Failure to do so shall have no effect whatsoever on their statutory or contractual claims relating to defects.

9) Deviations in Performance and Products

9.1 In fulfilling the contract, the Seller reserves the right to make deviations from the descriptions and information in brochures, catalogues or other written and electronic documents with regard to material properties, colour, weight, dimensions, design or similar characteristics, insofar as these are reasonable for the Customer.

9.2 Reasonable deviations may arise in particular from customary commercial fluctuations and technical production processes.

9.3 In the case of printed products, colour deviations in the final product are technically unavoidable. Colour guarantees shall be provided only on the basis of a proof confirmed in writing, which the Customer must request separately.

9.4 Defects in part of the delivered goods shall not entitle the Customer to reject the entire delivery, insofar as the remainder of the delivery conforms to the contract.

10) Liability

The Seller shall be liable to the Customer for claims for damages and reimbursement of expenses arising from all contractual, quasi-contractual and statutory claims, including tort claims, as follows:

10.1 The Seller shall be liable without limitation on any legal grounds

  • in cases of intent or gross negligence,
  • in cases of intentional or negligent injury to life, body or health,
  • on the basis of a guarantee promise, unless otherwise regulated in this respect,
  • on the basis of mandatory liability, such as under the Product Liability Act.
10.2 If the Seller negligently breaches a material contractual obligation, liability shall be limited to the foreseeable damage typical for the contract, unless liability is unlimited pursuant to the preceding clause. Material contractual obligations are obligations that the contract, according to its content, imposes on the Seller to achieve the purpose of the contract, the fulfilment of which makes the proper execution of the contract possible in the first place and compliance with which the Customer may regularly rely on.

10.3 The Seller shall not be liable for failure to fulfil or delay in fulfilling its obligations insofar as this is caused by events of force majeure (e.g. natural disasters, strikes, official measures, power or internet outages, pandemics, supply shortages due to circumstances beyond the Seller’s control or comparable unforeseeable events). In such cases, delivery periods shall be extended appropriately. In the event of permanent impossibility, both parties shall be entitled to withdraw from the contract.

10.4 In all other respects, the Seller’s liability shall be excluded.

10.5 The above liability provisions shall also apply with regard to the Seller’s liability for its vicarious agents and legal representatives.

11) Special Conditions for the Processing of Goods According to Specific Customer Requirements

11.1 If, according to the content of the contract, the Seller owes not only delivery of the goods but also processing of the goods according to specific requirements of the Customer, the Customer must provide the Seller with all content required for processing, such as texts, images or graphics, in the file formats, formatting, image sizes and file sizes specified by the Seller, and grant the Seller the rights of use required for this purpose. The Customer alone shall be responsible for procuring and acquiring the rights to this content. The Customer declares and assumes responsibility for having the right to use the content provided to the Seller. In particular, the Customer shall ensure that no third-party rights are infringed as a result, especially copyrights, trademark rights and personal rights.

11.2 The Customer shall indemnify the Seller against third-party claims that such third parties may assert against the Seller in connection with an infringement of their rights through the contractual use of the Customer’s content by the Seller. The Customer shall also bear the necessary costs of legal defence, including all court and legal fees in the statutory amount. This shall not apply if the Customer is not responsible for the infringement. In the event of claims by third parties, the Customer is obliged to provide the Seller immediately, truthfully and completely with all information necessary to examine the claims and conduct a defence.

11.3 The Seller reserves the right to reject processing orders if the content provided by the Customer for this purpose violates statutory or official prohibitions or public morality. This applies in particular to the provision of anti-constitutional, racist, xenophobic, discriminatory, insulting, harmful to minors and/or glorifying violence content.

12) Redeeming Promotional Vouchers

12.1 Vouchers issued free of charge by the Seller as part of promotional campaigns for a specified period of validity and which cannot be purchased by the Customer (hereinafter “Promotional Vouchers”) may only be redeemed in the Seller’s online shop and only during the specified period.

12.2 Individual products may be excluded from the voucher promotion if a corresponding restriction results from the content of the Promotional Voucher.

12.3 Promotional Vouchers may only be redeemed before the order process is completed. Subsequent offsetting is not possible.

12.4 Only one Promotional Voucher may be redeemed per order.

12.5 The value of the goods must be at least equal to the amount of the Promotional Voucher. Any remaining credit will not be refunded by the Seller.

12.6 If the value of the Promotional Voucher is insufficient to cover the order, one of the other payment methods offered by the Seller may be selected to settle the difference.

12.7 The credit balance of a Promotional Voucher shall neither be paid out in cash nor bear interest.

12.8 The Promotional Voucher shall not be refunded if the Customer returns goods paid for wholly or partially with the Promotional Voucher under their statutory right of cancellation.

12.9 The Promotional Voucher is transferable. The Seller may discharge its obligation by providing performance to the respective holder who redeems the Promotional Voucher in the Seller’s online shop. This shall not apply if the Seller has knowledge of, or is grossly negligently unaware of, the holder’s lack of entitlement, incapacity to contract or lack of authority to represent.

13) Redeeming Gift Vouchers

13.1 Vouchers that can be purchased via the Seller’s online shop (hereinafter “Gift Vouchers”) may only be redeemed in the Seller’s online shop, unless otherwise stated on the voucher.

13.2 Gift Vouchers and remaining balances of Gift Vouchers may be redeemed until the end of the third year following the year in which the voucher was purchased. Remaining balances shall be credited to the Customer until the expiry date.

13.3 Gift Vouchers may only be redeemed before the order process is completed. Subsequent offsetting is not possible.

13.4 Only one Gift Voucher may be redeemed per order.

13.5 Gift Vouchers may only be used to purchase goods and not to purchase additional Gift Vouchers.

13.6 If the value of the Gift Voucher is insufficient to cover the order, one of the other payment methods offered by the Seller may be selected to settle the difference.

13.7 The credit balance of a Gift Voucher shall neither be paid out in cash nor bear interest.

13.8 The Gift Voucher is transferable. The Seller may discharge its obligation by providing performance to the respective holder who redeems the Gift Voucher in the Seller’s online shop. This shall not apply if the Seller has knowledge of, or is grossly negligently unaware of, the holder’s lack of entitlement, incapacity to contract or lack of authority to represent.


14) Small-Quantity Surcharge


No small-quantity surcharge is charged. No additional fees shall apply to orders, regardless of the respective value of the goods, due to falling below a minimum order value.

15) Applicable Law

15.1 All legal relationships between the parties shall be governed by the law of the Federal Republic of Germany, excluding the laws on the international sale of movable goods. For consumers, this choice of law shall apply only insofar as the protection granted is not withdrawn by mandatory provisions of the law of the country in which the consumer has their habitual residence.

15.2 Furthermore, this choice of law shall not apply to consumers with regard to the statutory right of cancellation who, at the time the contract is concluded, do not belong to a member state of the European Union and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded.

16) Place of Jurisdiction

If the Customer acts as a merchant, a legal entity under public law or a special fund under public law domiciled in the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract shall be the Seller’s registered office. If the Customer is domiciled outside the territory of the Federal Republic of Germany, the Seller’s registered office shall be the exclusive place of jurisdiction for all disputes arising from this contract if the contract or claims arising from the contract can be attributed to the Customer’s professional or commercial activity. However, in the aforementioned cases, the Seller shall in any event also be entitled to bring an action before the court at the Customer’s place of residence.

17) Severability Clause

If individual provisions of these T&C are or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected.

18) Contract Language and Precedence of the German Version

These T&C may be translated into other languages. However, only the German version shall be authoritative for the contractual relationship and the interpretation of these T&C.

19) Alternative Dispute Resolution

The Seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.